Frequently Asked Questions (FAQ)

1. How can I place an order?

You can place your order directly through our website by selecting your preferred product, size (if applicable), and completing the checkout process. You may also contact us via WhatsApp for assistance.

2. Do you offer Cash on Delivery (COD)?

Yes. We offer Cash on Delivery (COD) service across Bangladesh.

3. What are the delivery charges?

Our standard delivery charges are:

Inside Dhaka: ৳70
Outside Dhaka: ৳130

4. How long does delivery take?

Estimated delivery times are:

Inside Dhaka: 1–3 Business Days
Outside Dhaka: 2–5 Business Days

Delivery times may vary depending on your location and courier service.

5. Can I return or exchange a product?

Yes, you may request a return or exchange if:

You receive the wrong product.
You receive a damaged product.
There is a manufacturing defect.

Please contact us within 3 days of receiving your order.

6. Which products are non-returnable?

For hygiene reasons, the following products are generally non-returnable once delivered unless they are damaged or incorrectly sent:

Bras
Panties
Shapewear
Personal Care Products
Used or Washed Items

7. How can I track my order?

You can use our Order Tracking page by entering your Order ID and the required verification details. If you need help, you can also contact our customer support team.

8. What payment methods do you accept?

We currently accept:

Cash on Delivery (COD)
bKash
Nagad
Bank Transfer (where applicable)

Available payment methods may vary during checkout.

9. Can I cancel my order?

Yes. Orders can be cancelled before shipment. Once the order has been shipped, cancellation may no longer be possible.

10. How can I contact customer support?

You can contact us through:

Phone: 01352338341

WhatsApp: 01352338341

Email: vellvitwear@gmail.com

Our support team is happy to assist you with your questions and orders.

11. Do you deliver outside Dhaka?

Yes. We deliver products to customers all over Bangladesh.

12. Are your products original?

Yes. We are committed to providing quality products and carefully inspect every order before shipment.

Need More Help?

If you cannot find the answer to your question, please feel free to contact our customer support team.

Vellvit Wear

📞 Phone: 01352338341

💬 WhatsApp: 01352338341

✉️ Email: vellvitwear@gmail.com

📍 Address: 1205 Dhaka, Banglamotor, Motaleb Plaza, Bangladesh

Privacy Policy

Last Updated: July 2026

Welcome to VellvitWear.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Full Name
Mobile Number
Email Address (if provided)
Shipping & Billing Address
Order Information
Payment Information (where applicable)
IP Address
Browser and Device Information
Cookies and Website Usage Data

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Contact you regarding your order
Provide customer support
Improve our website and services
Prevent fraudulent activities
Send promotional offers (only when applicable)

3. Order & Payment Information

We only collect the information necessary to complete your purchase.

We do not store your debit or credit card information on our servers.

Payments are processed through secure and trusted payment providers.

4. Cookies

Our website uses cookies to:

Improve user experience
Remember your preferences
Analyze website traffic
Improve website performance

You may disable cookies through your browser settings, although some features of the website may not function properly.

5. Information Sharing

We value your privacy.

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with trusted service providers such as:

Delivery Partners
Payment Gateways
Technical Service Providers

Only when necessary to complete your order or provide our services.

6. Data Security

We use industry-standard security measures to protect your personal information.

While we strive to protect your data, no method of internet transmission or electronic storage is 100% secure.

7. Order Verification

To ensure secure transactions, our customer support team may contact you via phone or WhatsApp to verify your order before shipment.

8. Third-Party Services

Our website may use trusted third-party services including:

Google Analytics
Facebook Pixel
Payment Gateways
Courier Services

These services have their own privacy policies.

9. Your Rights

You have the right to:

Access your personal information
Request corrections
Request deletion of your data (subject to legal obligations)
Contact us regarding any privacy concerns

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with the updated revision date.

11. Contact Information

If you have any questions regarding this Privacy Policy, please contact us.